FAQ
Wholesale Accounts
Orders can be placed online in the password protected Wholesale section of NatalieJoyJewelry.com or via email at NatalieJoyInfo@gmail.com. Please request a password from us at NatalieJoyInfo@gmail.com or from our wholesale linesheed PDF. First time orders have a minimum $300 or 15 item requirement and pre-pay policy. Payment can be made via check, credit card, or PayPal.
Wholesale orders placed in the United States will be shipped within 3 weeks of order placement and shipped USPS Standard Mail for $8.00.
Shipping
Retail orders placed in the United States will be shipped within 7-10 business days of order placement and shipped USPS Standard Mail for $8.00.
Orders placed in Canada will be shipped within 7-10 business days of order placement and shipped USPS Economy International for $15.00.
Orders placed outside of the United States and Canada will be shipped 7-10 business days of order placement and shipped USPS Standard International for $18.00.
Alternative shipping methods are available upon request.
Repairs/Returns
Repairs and damaged items will be replaced for free. Returns must be pre-approved via email and shipped in their original packaging. Natalie Joy is not responsible for any items lost or damaged during return shipping. Appropriate insurance is recommended for all return packages.
Items purchased during a sale are not eligible for returns.